Terms & Conditions

Our Role — Booking and Dispatch Service

O'Hare Chicago Taxi Cab provides booking and dispatch coordination for airport transportation to and from O'Hare International Airport (ORD), Midway International Airport (MDW), Chicago and surrounding suburbs.

Depending on the trip and availability, dispatch may assign a driver or transportation provider to complete the requested ride. The driver assigned to the ride is responsible for operating the vehicle safely and maintaining any licensing, insurance or operating requirements applicable to the transportation they provide.

References on this website to “our drivers,” “our vehicles,” “we drive” or similar wording describe transportation coordinated through O'Hare Chicago Taxi Cab and the driver assigned to the requested ride.

Using This Website

You agree to use this website lawfully and not to interfere with its operation, submit false or misleading information, attempt unauthorized access, send spam, misuse booking forms, or use automated tools to access protected areas of the website.

Website information is provided for general service, route and pricing information and may be corrected or updated when needed.

A Booking Request Is Not a Confirmed Ride

Submitting an online form, calling, texting or otherwise contacting us creates a booking request. It does not by itself guarantee a vehicle or create a confirmed reservation.

A ride is confirmed only after dispatch communicates acceptance and confirms the relevant details, which may include pickup or drop-off location, airport, date, time, passenger count, vehicle, availability and final fare.

Published Fares and Additional Charges

Prices displayed on this website are published or estimated fares for the routes and vehicle types shown. The final fare may depend on the exact pickup or drop-off location, requested vehicle, passenger count, luggage requirements, trip timing, waiting time, tolls, airport requirements, car seats and any other service extras disclosed before confirmation.

We do not use demand-based surge pricing. Dispatch will communicate the final fare and any applicable extras before the ride is scheduled.

Published rates and vehicle availability may require advance notice. If a requested route, vehicle or time cannot be accommodated, dispatch may offer another option or decline the request.

Changes, Cancellations and No-Shows

Please contact dispatch as soon as possible if you need to change or cancel a confirmed ride.

Any cancellation, late-cancellation, waiting-time or no-show charge that applies to a specific ride should be disclosed by dispatch as part of the booking or service communication. If your confirmation message states a specific cancellation or waiting policy, that ride-specific policy controls.

Passenger Responsibilities

• Provide accurate contact, pickup, flight, airport and passenger information.
• Notify dispatch promptly if your plans, flight, location or passenger count changes.
• Request child seats, oversized-luggage accommodation or special vehicle needs before confirmation.
• Follow driver safety instructions and applicable airport, terminal and pickup-area rules.
• Maintain a working phone number so dispatch or the driver can reach you when necessary.
• Do not send payment-card numbers, government IDs, passwords or other highly sensitive information through the booking form, email or text.

Flight and Travel Information

Flight numbers, arrival times and terminal details help dispatch coordinate airport pickups. Providing flight information does not replace your responsibility to keep a working phone, follow pickup instructions and notify us if your plans change.

Weather, traffic, construction, airport operations, security procedures and airline schedules can affect travel time and pickup arrangements. We cannot guarantee conditions outside the reasonable control of the driver or dispatch.

Payments and Fare Questions

This website does not take payment for a ride. Payment method and timing are confirmed with dispatch or the driver, and payment is made directly for the transportation service.

If you have a question about a fare, charge or service issue, contact dispatch promptly at (931) 334-6034 so the matter can be reviewed.

Website Disclaimers and Liability

To the extent permitted by applicable law, this website is provided for informational and booking-request purposes and is not guaranteed to be continuously available, complete or error-free.

Nothing in these terms is intended to limit any right or protection that cannot legally be limited. These terms do not waive rights that may apply under transportation, consumer-protection, insurance or other applicable laws.

Privacy, Changes and Contact

Use of the booking form and handling of booking-request information are also governed by our Privacy Policy.

We may update these Terms & Conditions when our website, booking practices, service process or legal requirements change. The updated page will show a revised effective date.

For a booking, cancellation, fare or terms question, call or text (931) 334-6034 or use our Contact page.