Privacy Policy

Clear information about the booking details we collect, how we use them, when they may be shared and how you can contact us about your information.

Booking Details Only information needed for your trip

No Data Sales We do not sell booking-request information

Service Use Dispatch, ride confirmation and support

Your Requests Ask about, correct or request deletion

Privacy Policy

Last updated: August 11, 2026.

This policy applies to oharechicagotaxicab.com and booking requests submitted through this website. O'Hare Chicago Taxi Cab is responsible for the personal information handled through this website.

To contact us about privacy, call or text (931) 334-6034 or use our Contact page.

What We Collect

When you request an airport ride, we may collect information you provide such as your name, phone number, email address if provided, pickup or drop-off location, airport, requested date and time, passenger count, luggage information, flight or terminal details, and the page from which you submitted the request.

We may also receive ordinary technical information generated by use of the website, such as browser, device and analytics information.

How We Use Booking Information

To review, price, confirm, schedule and support the airport ride you requested.
To contact you by phone, text or email about the booking request you submitted.
To send driver, vehicle, pickup, flight or service updates when a ride is confirmed.
To coordinate pickup and drop-off details with the driver assigned to your ride.
To prevent spam, misuse or fraud and maintain booking and communication records.
To improve our website, booking process and customer service.

Submitting a booking request does not enroll you in unrelated marketing messages. If we offer marketing by text or email in the future, separate consent will be requested where required.

When We Share Information

We share booking details only when reasonably necessary to operate the service you requested. This may include dispatch personnel, the driver assigned to a confirmed ride, and service providers that help us operate website hosting, communications or booking systems.

We may also disclose information when required by law, when responding to a valid legal request, or when reasonably necessary to protect safety, rights or property.

We do not sell booking-request personal information.

How Long We Keep Information

We keep booking and communication records only for as long as reasonably necessary for service administration, customer support, legal obligations, dispute resolution, fraud prevention and recordkeeping. Retention periods may differ depending on the type of record.

Security

We use reasonable administrative and technical measures designed to protect booking information. No internet transmission or storage system can be guaranteed to be completely secure.

Please do not send highly sensitive information through the booking form, email or text. Do not send payment-card numbers, government identification numbers, passwords or similar sensitive information unless specifically requested through an appropriate secure process.

Your Choices and Requests

You may ask about personal information connected to a booking request, request correction of inaccurate details, or ask us to delete information when we no longer need to retain it.

To make a privacy request, call or text (931) 334-6034 or use our Contact page. We may need to verify your identity before acting on a request.

Children and Policy Changes

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

We may update this Privacy Policy when our practices, website features or legal requirements change. When we update it, the effective date shown on this page will be revised.

Contact

For a privacy question or request, call or text (931) 334-6034 or use our Contact page.