Terminal 5 handles many of O'Hare's international arrivals. Unlike the domestic terminals, international passengers may need to clear immigration and customs before they are actually ready for their airport pickup.
Do not contact dispatch from the immigration hall. Clear immigration and customs, collect your luggage, then contact dispatch and follow the Terminal 5 lower-level inner commercial lane pickup instructions.
O'Hare Terminal 5 Pickup at a Glance
| Pickup Detail | Terminal 5 Guidance |
|---|---|
| Terminal | O'Hare Terminal 5 |
| Primary Travel Type | International Arrivals |
| Pickup Level | Lower Level / Arrivals |
| Pre-Arranged Pickup | Inner Commercial Lane |
| Contact Dispatch | After customs and baggage claim |
| Flight Tracking | Tracks aircraft timing, not customs clearance |
Where a Pre-Booked Taxi Meets You at Terminal 5
Terminal 5 uses a different pre-arranged pickup arrangement from the domestic terminals described in these guides.
For Terminal 5, follow the lower-level inner commercial lane pickup instructions provided by dispatch and current airport signage.
Do not assume the Terminal 1, 2 or 3 Lane 2 instructions apply to Terminal 5.
Remember These 3 Things
- Clear customs first
- Collect all luggage
- Follow Terminal 5 instructions
Terminal 5 Pickup, Step by Step
- 1Land at O'Hare
Proceed through the international arrival process.
- 2Clear immigration
Do not request curbside pickup while you are still in the immigration area.
- 3Collect your luggage
Complete baggage claim and customs before contacting dispatch.
- 4Contact dispatch
Let dispatch know that you are fully cleared and ready to walk outside.
- 5Follow the pickup instructions
Proceed toward the lower-level inner commercial lane.
- 6Keep your phone available
Your driver may need to confirm your exact door or position.
Customs and Pickup Timing at Terminal 5
International arrival timing is different from a domestic arrival because the aircraft landing time does not show how long immigration, customs and baggage claim will take.
A flight may land on time while the passenger remains inside the terminal for a considerable period. That is why a Terminal 5 pickup should not be based only on the scheduled arrival time.
Flight tracking helps dispatch follow the aircraft, but the passenger should contact dispatch after clearing customs and collecting all luggage.
Published Fares From O'Hare Terminal 5
Arriving internationally does not create a separate published suburban route fare. The base fare is tied to your O'Hare destination route.
| Route | Published Sedan Fare | Page |
|---|---|---|
| O'Hare to Schaumburg | $68 | View Route |
| O'Hare to Naperville | $83 | View Route |
| O'Hare to Arlington Heights | $65 | View Route |
| O'Hare to Elgin | $79 | View Route |
Fare note: Published amounts are sedan base fares. See all published fares.
O'Hare Terminal 5 Taxi Questions
Where does a pre-booked ride pick up at Terminal 5?
Follow the lower-level inner commercial lane instructions provided by dispatch and current airport signage.
Should I contact dispatch immediately when my flight lands?
No. International passengers should clear immigration and customs and collect their luggage first.
Can dispatch know when I will finish customs?
Flight tracking can follow the aircraft, but it cannot predict the exact time required for immigration, customs or baggage claim.
Is Terminal 5 pickup the same as Terminal 1, 2 or 3?
No. Follow the Terminal 5-specific lower-level inner commercial lane instructions.
Does Terminal 5 change my suburban fare?
The published base fare is tied to your O'Hare destination route rather than the terminal.
Clear Customs and Collect Your Bags Before Requesting Terminal 5 Pickup
International arrival timing can be unpredictable. Complete immigration, customs and baggage claim first, then contact dispatch and follow the Terminal 5 inner-commercial-lane pickup instructions.
Need a Ride From O'Hare Terminal 5?
Send your international flight and destination details. Dispatch will confirm your pickup instructions, vehicle and final fare.
Get a Confirmed Quote